Discrimination is Against the Law
ProCare Pharmacy, L.L.C. d/b/a Encompass Rx complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with 45 CFR § 92.101(a)(2)). ProCare Pharmacy, L.L.C. d/b/a Encompass Rx does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
ProCare Pharmacy, L.L.C. d/b/a Encompass Rx:
- Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
- Provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages.
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, call Customer Care at 1-855-443-5357 (TTY: 711).
If you believe that ProCare Pharmacy, L.L.C. d/b/a Encompass Rx has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Civil Rights Coordinator
Attn: 1557 Coordinator
CVS Pharmacy, Inc.
1 CVS Drive, MC 2332
Woonsocket, RI 02895
Email: Coordinator1557@cvshealth.com
Fax: 401-652-9935
You can file a grievance in person or by mail, email, or fax. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
This notice is available at ProCare Pharmacy, L.L.C.'s website: https://www.encompassfertility.com