ProCare Pharmacy, L.L.C. d/b/a Encompass Rx complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ProCare Pharmacy, L.L.C. d/b/a Encompass Rx does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
ProCare Pharmacy, L.L.C. d/b/a Encompass Rx:
Provides certain aids and services, free of charge, when necessary so that people with disabilities have an equal opportunity to communicate effectively with us, such as:
- Auxiliary aids and services
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides language services, free of charge, when necessary to provide meaningful access to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Customer Care at 1-855-443-5357. TTY users should call 711.
If you believe that ProCare Pharmacy, L.L.C. d/b/a Encompass Rx has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Encompass Fertility
2700 Northeast Expressway NE, Suite B800
Atlanta, GA 30345
1-855-443-5357
Fax: 1-844-364-9364
You can file a grievance by mail, or by fax. If you need help filing a grievance, the ProCare Pharmacy, L.L.C. d/b/a Encompass Rx Grievance Department’s Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW., Room 509F
HHH Building
Washington, DC 20201
Phone: 1-800-368-1019, 1-800-537-7697 (TDD)
Complaint forms are available athttp://www.hhs.gov/ocr/office/file/index.html.